Staff Definitions
Meet Our Team
Physicians
Your physician is in charge of your care; writes orders for medications, procedures or tests; and monitors your condition.
Residents, Nurse Practitioners and Physician Assistants
These licensed medical professionals serve the hospital 24 hours a day, providing specialized patient care.
Nursing Staff
Registered Nurse (RN)
The RN collaborates with you and an interdisciplinary team to develop your plan of care. This nurse monitors your progress as you work toward your desired outcome.
Patient Care Associates (PCA)
PCAs are directed and supervised by the RN in performing specific tasks associated with your care: drawing blood for diagnostic testing, taking vital signs and performing EKGs at the bedside.
Patient Service Facilitator
The Patient Service Facilitator is the secretary/receptionist on duty. He or she assists you by communicating your needs to the proper team member. The Patient Service Facilitator may be the voice you hear when you use your call button.
Private Duty Care
Lenox Hill Hospital is committed to providing you with the care you need to ensure a rapid, safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care. Northwell Health Staffing Services can provide registered nurses and certified nurse assistants for one-on-one care dedicated exclusively to your recovery. Our private duty specialists are available 24/7 to discuss and arrange to meet your personal needs. Call (866) 831-2206.
Nurse Manager/Assistant Nurse Manager
The nurse manager or assistant nurse manager is in charge of the unit where you are being cared for. They help coordinate all the services you receive while you are a patient on that unit. They are also a resource if you have any questions or concerns regarding any part of your admission.
Nursing Assistants (NA)
These health care employees are directed and supervised by the RN in performing specific tasks associated with your care. They will help with basic care, such as feeding, bathing, walking, toileting and taking vital signs.
Dietitians
A registered dietitian will review your medical record and work with your health care team to develop a nutrition care plan for you. Registered dietitians are also available to educate you about any diets you may need to follow after you are discharged.
Case Managers
A case manager will review your admission and ongoing stay in the hospital with your health care team to ensure safe and timely care coordination in the hospital and at discharge. Each hospital unit has an assigned case manager.
Rehabilitation Therapists
Physical therapists, occupational therapists, speech pathologists and audiologists will work with you, your family and your medical team to help meet goals of recovery. Therapy may range from brief consultation to long-term intervention, based on the extent of your injuries or illness.
Pharmacists
While you are in the hospital, all of your medications are dispensed by our hospital pharmacists. They can answer any questions you have regarding your medications.
Transporters
Transporters meet patients at the bedside to move them to other units or departments. They ensure patients arrive to and return from appointments in a timely and safe manner.
Phlebotomist (Blood-Drawing)
Blood is drawn by a trained phlebotomist and sent to the hospital’s laboratory for analysis.
Radiology Technicians
These individuals may come to your hospital room to take X-rays, or you may be transported to the hospital’s Radiology Department for specialized tests.
Social Workers
Social workers provide counseling, assistance with discharge planning, advance directives, financial entitlements and referrals for community resources. Each hospital unit has an assigned social worker. Social workers also facilitate support groups to assist our community.
Volunteer Services
We provide numerous services to enhance your experience:
- therapy dogs
- Loops of Love program
- book cart
- feeding program
- Friendly Visitor program
- jewelry making
- music therapy
- art therapy
To schedule one of these services, have a member of your care team contact the Volunteer Department at (212) 434-2600.