Fast Facts for Your Stay

ATM

An ATM is located on the second floor in the cafeteria.

Cafeteria

Location: 2nd floor, main building

Hours:

Monday through Friday: 6:30 a.m. to 10:30 a.m., 11:00 a.m. to 3:30 p.m., 4:00 p.m. to 8:30 p.m.

Saturday, Sunday and holidays: 9:30 a.m. to 4:30 p.m.

Vending machines are available 24/7.

Coffee Shop

Location: 2nd floor, main building (right outside the main café).

Hours:

Monday through Friday: 6:30 a.m. to 5:30 p.m.

Complimentary Eyeglasses

Lenox Hill Hospital offers all of our patients complimentary eyeglasses in three different prescription levels (+1.50, +2.00 and +2.50). For more information, please ask any member of your care team. We would like to thank Allan and Margaret Keene for their support of the Keene Reading Glasses Program.

Consent for Treatment

Upon your admission to the hospital, you will be asked to sign a general permission form that allows the health care team to perform exams, tests and procedures. Before tests and procedures, your doctor will inform you of the risks and benefits.

Hospital Safety

Lenox Hill Hospital has an Emergency Management Program, which has the goal of reducing the loss of life and property, and to protect the facility from natural, technological and man-made hazards through the use of an all-hazards comprehensive management program of mitigation, preparedness, response and recovery.

The hospital routinely conducts emergency management drills and exercises to test staff awareness and improve facility operations to ensure a safe environment for patients, staff and visitors. We kindly ask that you and your visitors stay in your room until an overhead announcement indicates the drill is complete. Hospital Safety may be contacted at (212) 434-4387.

Hospital Security

Officers are available every day in the main lobby of 100 E. 77th St. from 6:00 a.m. to 10:00 p.m., in the emergency room 24 hours a day, and in the security office at 111 E. 76th St. 24 hours a day. You may call security at (212) 434-2470.

Language and Communication Access Services (LCAS)

The Office of Patient Experience provides Language and Communication Access Services for people with Limited English Proficiency (LEP) or people who prefer to have their health information provided in a language other than English. Free medical interpretation and document translation services are available 24/7. Sign language interpretation services for deaf and hearing-impaired patients and specific communication tools for speech-impaired patients are also available.

Language assistance coordinators at each facility provide support and guidance and ensure that our patients’ unique communication needs are met. For more information, ask your care team or call our Patient Experience Department at (212) 434-2095.

Library

Volunteers bring books and magazines to your bedside. You are invited to call for reading materials free of charge. The Volunteer Office may be contacted at (212) 434-2600.

Lost and Found

The hospital’s Lost and Found is maintained by the Security Department, which is located at the 76th St. entrance. For lost and found items, talk to a member of your care team or call Security at (212) 434-2470.

Parking

Lenox Hill Hospital offers valet parking to our patients and visitors at discounted rates daily between 5:00 a.m. and 9:00 p.m. Valet parking is located at the main entrance at 100 East 77th St.

Rapid Park, located at 165 East 77th St. (between Lexington and Third Avenues), also offers Lenox Hill Hospital patients and their families special parking rates for up to five hours. To take advantage of these rates, parking stubs must be validated at the patient information desk in the main lobby. Parking rates are as follows:

• Up to 4 hours: $30
• 4 to 8 hours: $40
• 8 to 24 hours: $45

Patient Meal Service

The goal of the Food and Nutrition Department is to provide wholesome, nourishing and well-balanced meals that aid in your treatment and recovery. Lenox Hill Hospital makes every effort to provide nutritious meals prepared to your satisfaction. Your meals are prepared fresh daily to ensure the best dining experience.

We provide room service dining that offers our patients a hotel-style dining experience. Our call center is open daily from 7:00 a.m. to 6:30 p.m. To place an order, call ext. 42270 or (212) 434-2270. Please allow 45 minutes for our room service team to freshly prepare and deliver your meal. To provide help to our patients in an Intensive Care Unit, a room service host will come to the patient’s bedside to take his or her order. Please feel free to contact us at (212) 434-2480 with questions.

Personal Belongings

You are encouraged to send all of your valuables home with a family member or friend. Lenox Hill Hospital cannot be responsible for replacement of personal belongings. If you would like to keep your valuables with you in the hospital, they can stay with you in your room, or they may be placed in the hospital’s safe. Please contact your nurse for more information about using the hospital’s safe.

Private Duty Care

The hospital is committed to providing you with the care you need to ensure a rapid, safe recovery. However, for your added comfort and convenience, you may choose to supplement the staff with your own private duty care. Northwell Health Staffing Services can provide registered nurses and certified nurse assistants for one-on-one care dedicated exclusively to your recovery. Our private duty specialists are available 24/7 to discuss and arrange to meet your personal needs. Call (866) 831-2206.

Quiet Hours

Quiet Hours are from 9:30 p.m. to 6:00 a.m. daily. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.

Rapid Response System

The Rapid Response System brings a group of professionals to the bedside or to a particular location quickly. This team will assess the patient, provide treatment and request additional support as needed. If you have any questions, speak with a member of your care team.

To request assistance:

• Call 5151 from any hospital telephone.
• Ask the operator for the Rapid Response Team.
• Provide patient room number and the unit location.

Religious/Spiritual Support

Professional chaplains are available to provide emotional and spiritual support to patients and families of all faiths. They are trained to listen in an open and nonjudgmental way. Chaplains make visits to patients and families upon request. To request a visit from a chaplain, please ask your nurse to contact the office, or call ext. 42545 from inside the hospital or (212) 434-2545 from outside.

Smoking

Lenox Hill is a smoke-free campus. Smoking is not allowed in the hospital or in any area outside the hospital. The Center for Tobacco Control offers free stop-smoking programs. Please ask Nursing Resources for a brochure or call (516) 466-1980 for more information.

TV

Lenox Hill Hospital is pleased to offer complimentary television services to our patients. To begin service, dial (212) 434-3425 anytime. The Marquee Channel will appear with instructions on how to navigate the stations as well as instructions on the telephone operations.

Your Room

Lenox Hill Hospital offers three types of rooms based on availability:

• Semi-private: Most patients stay in these rooms, which contain beds for two patients.
• Private: Patients stay in private rooms when it is medically justified or when an additional, out-of-pocket fee has been paid.
• Signature: Patients also have the option of paying out of pocket to stay on a luxury floor.

Patients should use the call button to move from their bed and when they have needs in the hospital. A member of the nursing team will come to the room or answer through the intercom at the nurses station. The bathroom in the room is for patients only, and an emergency call chain is present if you need help.

Patients may be transferred between rooms or floors because of medical needs, to accommodate another patient’s medical needs or upon personal request. Although the hospital cannot guarantee that a patient’s request will be met upon arrival, we do everything we can to arrange the requested accommodations during a patient’s stay.